Please Remember Our Minimum Charge Of £90

Frequently Asked Questions

Can I get an estimate over the phone?

Yes, we can provide an estimate over the phone for a residence, however each home is different, carpet fibres and stains have differing pH and biological content, so we provide a more accurate quote on closer inspection. Commercial quotes are quoted at inspection only. We offer a free no obligation inspection , and once our quote is provided there will be no further adjustments.
Call now for a free quotation 0800-7999-740

How long will it take for my carpets to dry ?

You will be able to walk on your carpets after 2 hours without feeling the wetness under your feet, however we wouldn’t advise walking in socks just yet! The carpets will only be 100% dry after just 24 hours. In the 4th phase of the cleaning process we use a brush machine that gently agitates the carpet during the pre-spray phase. This step not only removes most of the dirt and grime from within the carpet but also reduces the amount of water required. In the 5th phase we uses a high pressure pump to extract the pre-spray. This allows us to rinse the pre-spray from the carpet with more water than with most other machines, allowing the carpet to dry very quickly.
A damp carpet could result in smelly unpleasant odour, carpet shrinkage and even a potential void in any warranty. If you uses a wand only method , without a pre-spray, then it is likely to have too much water pumped into your carpets in order to get it clean. Ensure that your carpet cleaner has been trained professionally.
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What is your Guarantee policy?

In the unlikely event that any of our cleaning service does not meet with your satisfaction, simply just let us know within 2 working days. We will re-clean the area that you are unhappy with. If you still not satisfied we will refund you on that specific part of work done. Stains are stubborn by nature ,and we have great results removing them. Although every effort is always taken to remove a stubborn stain this offer excludes stains and pre-existing conditions. Call now for a free quotation 0800-7999-740 Email:

I’m allergic to pets, how do you overcome this?

Upon registration we will determine your personal needs and we’ll use “pet-free” vacuum cleaners when visiting your home. If you’re allergic to anything just let us know and we’ll use the correct cleaning solutions.
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How are your staff vetted?

We fully reference all our staff and require proof their address and that they’re eligible to work in the UK. We ensure all our staff have DBS certificates and that they obtain professional training from Cleaning Innovations.
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Natural fibres vs synthetic, what’s the difference?

Natural fibres tend to turn a yellow colour and shrink if subjected too much water. Some natural fibres such as wool require a cleaning solutions with a lower pH level in order to maintain their structure and colour. When a natural fibre is rubbed too aggressively it will cause damage to the structure permanently. Professionally trained carpet cleaners will be able to identify the fibre and clean it according to the manufacturer’s specifications in order to maintain your warranty. Call now for a free quotation 0800-7999-740 Email:

What’s the difference between Dry carpet cleaning and Wet carpet cleaning?

Wet carpet cleaning is described by our 7 steps of the cleaning process. We uses 2 solvents and a hot water extraction pump to remove dirt and grime from the most common types of carpets. There are 2 types of dry carpet cleaning methods. A damp powdery compound that is thrown onto the carpet which is agitated by using a gentle brush. Alternatively a wet liquid that’s highly volatile and forms a crystal around the dirt particles deep within the fibre. This latter solution is sprayed onto the carpet which is also agitated with a gentle brush. Both methods require a thorough vacuum cleaning afterward instead of a hot water extraction rinse. Both dry cleaning methods are recommended for carpets, rugs and upholstery that consists of dye that tends to bleed, or consists of natural fibres that tend to shrink or warp. Using the correct method will ensure you don’t lose your warranty once the treatment is completed. Call now for a free quotation 0800-7999-740 Email:

Can you shine my honed floor?

Yes, we first clean the floor and remove scratches for you, then grind the stone to a desired finish. Most natural stone can be polished to a honed finish or shined finish, the only difference in the process is the final diamond pad that’s used during the restoration. A consultation will determine if your floor is suitable for a shiny polished finish. A honed finish tends to be an 800 grit pad and if you want a satin finish we offer 1500 grit, and 3000 can be used for a higher shine. 5000 or 8000 grit is for super glossy finish. If you’re not sure about it, we can do a demonstration on a small area. If you’re looking for a glassy reflective appeal please tell us during the quotation visitation because this process requires a whole different set of pads and we need to know before the demonstration begins. If decide that you don’t like the shine it will be easy enough to restore back to honed. Call now for a free quotation 0800-7999-740 Email:

How long does it take for a complete stone floor restoration?

For a room of about 60 sqm we ask for two days to complete a full restoration. The second day is required to apply the second coat of sealant. Each diamond pad can take up to 3 minutes per square meter so the full process depends on the desired finish, whether it be honed, satin or gloss. Here is our process: 1. Clean • Stripping of old sealant is not always required if we’re going to use diamond pads, however this process offers the best results when cleaning dirty grout lines. The sealant must be rinsed and vacuumed thoroughly before the next process. 2. Restore • Filling of cracks and holes depends on the state of the floor and could take several hours. • 400 grit pad grinds out the scuffed and damaged areas. • 800 grit pad for honed finish and to smooth out the roughness of the 400 grit. • 1500 grit pad for a satin finish. • 3000 grit pad for a shiny finish. • 5000 grit pad for a high gloss finish. 3. Seal • Sealant application for a room could take one hour but requires 3 hours drying time and the floor must have a maximum of 5% moisture before we can apply it. We generally return the following day for the second coat. Call now for a free quotation 0800-7999-740 Email:

I only want a clean, not restoration

If you don’t want a full restoration with diamond pads, but only a strip and seal cleaning service, we can undertake this in one day. The process is the same as the restoration process above, skipping out the diamond pads. If required, we can also offer a partial restoration service such as filling of cracks and holes. With our specialist diamond-grit hand tools we can bring the resin to the same polished finish of the rest of the floor. We often undertake this service during a travertine strip and seal. Call now for a free quotation 0800-7999-740 Email:

Can you polish porcelain/ceramic tiles?

Not all porcelain tiles can be polished because there is often a thin layer of glazed print on the surface which could be entirely removed during the polishing process. We can only grind porcelain tiles that are full-bodied, which have a surface colour that has been baked throughout the tile. If we test a tile and find that it’s porcelain, we ask for the manufacturer’s details before any polishing can be undertaken. Call now for a free quotation 0800-7999-740 Email:

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