A professional cleaning of your sofa will brighten your sofa, purely because dirt and grime have been removed. Before the sofa is cleaned, we will first use a test patch to ensure no colour running or colour bleeding occurs.
There is no requirement for you to vacuum the property before we arrive, although a good vacuum is always appreciated. Although the agent will always vacuum, a well-vacuumed carpet will reduce the time required for this step in the cleaning process.
Please allow for a 15-minute grace period for arrival at the site. Upon arrival, the technician will do a walk-though with the client of what needs to be done and advise how long the clean will take to complete.
We do not overbook, and never rush the clean, taking our time to do a thorough job. If you need to leave the property, we will let you know when we are about to finish allowing you time to return to the property or lock the door behind us.
We fully reference all our staff and require proof of their address, and that they are eligible to work in the UK. We ensure all our staff have DBS certificates and that they obtain professional training from Cleaning Innovations.
There are 2 types of dry carpet cleaning methods. One method uses a damp powdery compound that is thrown onto the carpet, which is agitated by using a gentle brush. Alternatively, a wet liquid is used that is highly volatile, and forms a crystal around the dirt particles deep within the fibre. This latter solution is sprayed onto the carpet which is also agitated with a gentle brush. Both methods require a thorough vacuum cleaning afterward instead of a hot water extraction rinse. Both dry cleaning methods are recommended for carpets, rugs and upholstery that consist of dye that tends to bleed or consists of natural fibres that tend to shrink or warp.
Natural fibres vs synthetic, what’s the difference?
Natural fibres tend to turn a yellow colour and shrink, if subjected to too much water. Some natural fibres such as wool, require a cleaning solution with a lower pH level to maintain their structure and colour. When natural fibre is rubbed too aggressively, it will cause permanent damage to the structure. As a professionally trained carpet cleaner, we will be able to identify the fibre and clean your carpet or upholstery.
To ensure client satisfaction with our workmanship and results, we always do a walk-though with our clients before we leave, making sure that they are 100% satisfied. If any areas need attention, this will be addressed immediately. If you notice anything or have a concern once we have left, please let us know as soon as possible in order for us to resolve the issue.
Stains are stubborn by nature, and we have great results removing them. Although every effort is always taken to remove a stubborn stain, this offer excludes stains and pre-existing conditions.
You will be able to walk on your carpets after 2 hours without feeling the wetness under your feet, however we wouldn’t advise walking in socks just yet! The carpets will only be 100% dry after just 12 hours.